Communicating with Confidence – Courageous conversations & dealing with conflict

Developing the skills to navigate difficult conversations is key to personal and professional growth. In this interactive half-day session will help you gain the confidence to handle conflict constructively, manage stress effectively, and turn challenging interactions into opportunities for learning and connection.

Date: Tuesday, May 6, 2025 Time: 12:00 PM — 3:30 PM AEST Venue: Online via Teams

Before registering to attend this training program
It's important to discuss your professional and career development goals with your manager as part of the Performance Development process and to determine whether attending the session is suitable for you.

Who should attend?

Anyone who is interested in developing their communication skills with a focus on courageous conversations.

Program overview

Being able to have difficult conversations and manage our emotions in tense or conflict situations are two of the most valuable skills to navigate the workplace and life.

This half day session will include:

Understanding your mindset and internal framing of courageous conversations
Strategies to prepare and hold courageous conversations
Listening techniques to support better conversations
Techniques to deal with difficult people
Managing our stress response in conflict situations

Andrea Warr is the Director of Carve Consulting which is a boutique people and career development consultancy that works with both organisations and individuals to develop productive, sustainable, and successful people and work environments.

Andrea has spent over 25 years working with organisations, leaders and individuals supporting career development through change and transition. Her specialist skills have been honed guiding individual career transitions, evolving leadership capability and improving team effectiveness through developing team culture and communication skills. Andrea has insights across a range of industries and sectors and is ever curious about emerging trends in human behaviour, team dynamics and the drivers and beliefs that underpin our behaviours. She holds a Professional Certified Coach (PCC) credential from the International Coaching Federation, and a Professional Member of AHRI and CDAA.

Cancellation policy

If you must cancel, please provide one week’s notice prior to the commencement of the course to allow someone else an opportunity to attend. We understand that sickness and misadventure can't be planned for, but please cancel your registration as soon as possible using the link provided in your confirmation email. This will allow us time to notify participants on the waitlist.

Please be aware that any cancellations made with less than one week's notice may result in the registration fee being charged back to your department. Failure to attend the training program without prior notice may impact your application to attend future training sessions.